Privacy Policy
Support Digitalize (Japanese registered name: サポートデジタライズ) (“we”, “our”, or “us”) is committed to protecting the privacy of individuals who use our services and websites. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
- Basic contact information (name, email address, phone number)
- Information provided through inquiries or surveys
- Data from wearable devices or applications (e.g., activity, heart rate, sleep) with your explicit consent
2. Purpose of Use
- Providing and improving our services
- Responding to inquiries and important notifications
- Research and development to improve Quality of Life (QOL), including statistical analysis (using anonymized data where appropriate)
- Compliance with laws and regulations
3. Data Sharing
We do not sell or share personal information with third parties, except where required by law or with your consent. When working with entrusted processors, we supervise them appropriately.
4. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
5. Retention Period
We retain personal information only for as long as necessary to fulfill the purposes stated, after which it will be safely deleted or anonymized.
6. International Data Transfers
We may use cloud services such as Amazon Web Services (AWS). Your data may be transferred to and processed in countries outside your residence. In such cases, we take appropriate safeguards to protect your data.
7. Cookies
Our website may use cookies to improve usability. You can disable cookies in your browser settings.
8. Your Rights
You may request access, correction, or deletion of your personal data, and withdraw consent where applicable. We will respond within a reasonable scope in accordance with applicable laws.
9. Contact
Support Digitalize (Japanese registered name: サポートデジタライズ)
Email: info@supportdigitalize.jp
Address: 11-20-803 Saijo-Honmachi, Higashihiroshima, Hiroshima, Japan
Effective Date: 20 Aug 2025 / Last Updated: 20 Aug 2025